Privacy Policy – PhilBet PH: Your Data, Protected

1. Who We Are

PhilBet PH is an online gaming and sports-betting platform licensed and regulated under the authority of the Philippine Amusement and Gaming Corporation (PAGCOR). We provide Filipino players with access to a wide range of games — from classic Bingo and Slots to live Color Game, Football Betting, and NBA Betting — all in one secure digital venue.

This Privacy Policy explains how PhilBet PH ("we," "our," or "the Platform") collects, uses, stores, and protects personal data in connection with your use of our website at philbetph.com and all related services. By creating an account or using any part of our platform, you agree to the terms described in this policy.

If you have questions or concerns, you can reach our Data Protection Officer (DPO) directly at privacy@philbetph.com.

2. Data We Collect

To run a safe, fair, and responsible online gaming platform, PhilBet PH collects several categories of personal information. Here's a breakdown of what we gather:

• Identity Information: Full legal name, date of birth, nationality, and government-issued ID details (for Know Your Customer / KYC verification).
• Contact Information: Email address, mobile number, and home address in the Philippines.
• Account Information: Username, password (stored in hashed form — we never see your plain-text password), security questions, and account preferences.
• Financial Information: Deposit and withdrawal records, transaction history, and e-wallet or bank account details linked to your PhilBet PH account (e.g., GCash, Maya, BPI, BDO, UnionBank, Visa/Mastercard).
• Device & Technical Information: IP address, device type, browser version, operating system, and cookies.
• Gameplay Data: Game history, bets placed, winnings, session duration, and in-game activity logs.
• Communication Records: Chat logs, support ticket history, and email correspondence with our team.

3. How We Collect Your Data

PhilBet PH gathers your personal information through several channels:

• Direct Submission: When you register an account, complete KYC verification, make deposits or withdrawals, or contact customer support.
• Automated Collection: Via cookies, web beacons, and similar technologies as you browse and interact with our platform.
• Third-Party Sources: Identity verification partners, payment processors (GCash, Maya, banks), fraud-prevention services, and PAGCOR compliance databases — only where legally permitted and necessary.
• Referral Programs: If another PhilBet PH member referred you through our Refer a Friend program, your registration may be linked to their referral record for bonus tracking purposes.

4. Why We Use Your Data

We use the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is listed here:

• Account Management: To create, verify, and maintain your PhilBet PH account.
• Transaction Processing: To process deposits, withdrawals, and winnings through your preferred payment method (GCash, Maya, GrabPay, InstaPay/PESONet, bank transfers, or Visa/Mastercard).
• Legal Compliance: To meet KYC, Anti-Money Laundering (AML), and PAGCOR regulatory requirements.
• Security & Fraud Prevention: To detect suspicious activity, investigate potential fraud, and protect the integrity of the platform.
• Responsible Gaming: To monitor gameplay patterns and reach out if there are signs of problem gambling — because your well-being matters more than your wallet.
• Customer Support: To respond to your queries, complaints, and feedback effectively.
• Service Improvement: To analyze usage patterns and improve game offerings, site performance, and overall user experience.
• Marketing Communications: To send you promotions, bonuses, and updates — only if you've opted in. You can unsubscribe at any time.

5. Data Sharing and Disclosure

PhilBet PH does not sell, rent, or trade your personal information to any third party for commercial purposes. Period. However, there are circumstances where we may share your data with trusted parties:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) — only the data needed to complete transactions.
• Identity Verification Services: Third-party KYC providers that help us confirm your identity in compliance with AML regulations.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the AMLC, or other government agencies when legally required.
• Legal Proceedings: Courts or law enforcement agencies when we are required by Philippine law to disclose information.
• Service Providers: Hosting, analytics, and customer support tools that process data strictly on our behalf under data processing agreements.

All third-party service providers we work with are bound by confidentiality agreements and are prohibited from using your data for any purpose beyond what we instruct them.

6. Cookies and Tracking Technologies

Like most websites, PhilBet PH uses cookies and similar tracking technologies to improve your experience on the platform. Here's what we use:

• Essential Cookies: Required for the platform to function — things like keeping you logged in and remembering your session.
• Functional Cookies: Remember your preferences, such as language settings and notification options.
• Analytics Cookies: Help us understand how users navigate the site so we can improve it. These are anonymized and aggregated.
• Security Cookies: Detect and prevent fraudulent activity and unauthorized access attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect platform functionality. By continuing to use PhilBet PH, you consent to our use of cookies as described above.

7. Data Retention

We only keep your personal data for as long as it is necessary for the purposes described in this policy, or as required by law. Here's our general retention schedule:

• Active Account Data: Retained for the duration of your account's active status plus five (5) years, in compliance with PAGCOR and AML requirements.
• Transaction Records: Kept for a minimum of seven (7) years as required by the Bureau of Internal Revenue (BIR) and AMLC regulations.
• Support and Communication Records: Retained for three (3) years after the last interaction.
• KYC Documents: Stored for five (5) years after account closure or last transaction.

Once data is no longer needed, we securely delete or anonymize it using industry-standard methods.

8. Your Rights Under RA 10173

As a Filipino data subject, you have specific rights under the Data Privacy Act of 2012. PhilBet PH respects and upholds all of these:

• Right to Be Informed: You have the right to know what data we collect and how we use it — which is exactly what this policy is for.
• Right to Access: Request a copy of the personal data we hold about you at any time.
• Right to Rectification: Ask us to correct inaccurate or outdated information in your account.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention requirements.
• Right to Object: Object to the processing of your data for direct marketing or profiling purposes.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Lodge a Complaint: If you believe your rights have been violated, you can file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.

To exercise any of these rights, email our Data Protection Officer at privacy@philbetph.com. We will respond within fifteen (15) business days.

9. Data Security Measures

PhilBet PH takes data security seriously. We've put in place a comprehensive set of technical and organizational controls to protect your personal information from unauthorized access, loss, or misuse:

• SSL/TLS Encryption: All data in transit is encrypted using 256-bit SSL/TLS protocols.
• Password Hashing: Passwords are stored using bcrypt hashing — we never store or see your plain-text password.
• Two-Factor Authentication (2FA): Available for all accounts to add an extra layer of login security.
• Access Controls: Only authorized personnel with a specific need can access personal data, and all access is logged and audited.
• Regular Security Audits: We conduct periodic penetration testing and vulnerability assessments on our systems.
• Data Breach Response: In the event of a data breach affecting your rights, we will notify you and the National Privacy Commission within 72 hours, as required by law.

Despite our best efforts, no online system is 100% immune to threats. We encourage you to use a strong, unique password for your PhilBet PH account and enable 2FA for maximum protection.

10. Data of Minors

PhilBet PH strictly prohibits anyone under 21 years of age from registering or using our platform, in compliance with Philippine gaming laws. We do not knowingly collect personal data from individuals below this age threshold.

If we discover that a minor has provided us with personal information, we will immediately suspend the account and delete the associated data. If you believe a minor has registered on our platform, please report it to privacy@philbetph.com right away.

11. Third-Party Links

Our platform may occasionally reference or link to third-party services (such as payment gateways during transactions). Once you leave the PhilBet PH platform, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external websites or services. We strongly recommend you review the privacy policy of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notice to your registered email address (for significant changes).
• Display a banner notification on the PhilBet PH platform.

Your continued use of PhilBet PH after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your account and request data deletion by contacting us.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Data Protection Officer:

• Email: privacy@philbetph.com
• Website: philbetph.com

For formal complaints about data privacy violations, you may also contact the National Privacy Commission (NPC) of the Philippines. PhilBet PH is committed to working constructively with the NPC to resolve any issues.

Salamat for trusting PhilBet PH with your personal information. We take that trust seriously, and we're committed to being transparent and responsible every step of the way.